Shipping policy

Shipping Services

At MaroonSilk, we strive to provide our customers with the best shopping experience. To ensure timely and reliable delivery, we have partnered with India's leading logistics services, including through Shiprocket:

  • Bluedart

  • Delhivery

  • Xpressbees

  • Ecom Express

  • DTDC

  • Other trusted courier partners

Shipping Times

We offer fast shipping times across India. Here’s what you can expect:

Prepaid Orders

Delivered within 4 to 5 days.

Cash on Delivery (COD) Orders

Delivered within 5 to 6 days. Note that an additional day is kept for order verification over call or message before dispatch.

Order Processing

Order Confirmation

Once your order is placed, you will receive an email confirmation with your order details.

Order Dispatch

Orders are typically dispatched within 1–2 business days after confirmation.

Order Tracking

Once your order is shipped, you will receive tracking information to monitor your shipment’s progress.

Shipping Charges

Prepaid Orders

Standard shipping charges apply and will be calculated at checkout based on your location and the weight of your order.

COD Orders

An additional fee may apply for Cash on Delivery orders to cover the cost of verification and handling.

Delivery Issues

Address Accuracy

Ensure that your shipping address is accurate and complete. MaroonSilk is not responsible for delays or misdelivery due to incorrect or incomplete addresses.

Delivery Attempts

Our logistics partners will make multiple attempts to deliver your order. If you are not available to receive your order, please contact the carrier directly to arrange a convenient delivery time.

Order Verification for COD Orders

Mandatory Verification

For all Cash on Delivery orders, we require verification via call or message before dispatching the order. This step is crucial to ensure the authenticity of the order and to avoid any fraudulent activities.

Contacting You

Our team will contact you within 24 hours of placing a COD order. If we are unable to reach you within 48 hours, the order may be canceled.

International Shipping

Currently, we do not offer international shipping. We only ship within India.

Delays and Exceptions

Unforeseen Circumstances

In rare cases, delays may occur due to unforeseen circumstances such as natural disasters, strikes, or logistical challenges. We will do our best to notify you of any delays.

Pincode Restrictions

Some areas may have restricted delivery services. If we are unable to deliver to your pincode, we will inform you and work to find an alternative solution.

Contact Us

For any questions or concerns regarding our shipping policy, please contact our customer support team:

We are committed to ensuring that your order reaches you in a timely and efficient manner. Thank you for shopping with MaroonSilk!