Refund policy

Effective Date: 09-05-2026

At MaroonSilk, we are committed to ensuring your satisfaction with every purchase. If you encounter any issues with your order, please review our return and refund policy below to understand our processes and conditions.

Exchange Policy

Eligibility for Exchange

We offer a 5-day exchange policy for size misfits. Exchanges are also applicable for damaged, defective, or wrong products.

Unboxing Video Requirement

To be eligible for an exchange, an unboxing video is mandatory. This helps us verify the condition of the product when received.

Exchange Window

All exchange requests must be initiated within 5 days of receiving your order.

Return Policy

Eligibility for Return

Returns are only approved for products that are damaged, defective, or incorrectly shipped.

Unboxing Video Requirement

An unboxing video is required to process returns for damaged, defective, or wrong products. This video helps us confirm the issue.

Return Window

Return requests must be submitted within 5 days of receiving your order.

Non-Returnable Items

Products that are used, altered, or without the original packaging are not eligible for return.

How to Initiate an Exchange or Return

Contact Us

Email us at care@maroonsilk.in or contact us at 9064267895 with your order number, the reason for the exchange or return, and attach the unboxing video.

Approval

Our customer support team will review your request and the unboxing video. Upon approval, you will receive instructions on how to proceed.

Shipping

For approved exchanges or returns, we will arrange for the product to be shipped back to us. Please ensure the product is securely packed.

Refund Process

Refund Eligibility

Refunds are issued for returned products that are damaged, defective, or incorrect.

Refund Method

Refunds will be processed through the original method of payment within 7-10 business days after receiving and inspecting the returned product.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Important Notes

Order Verification

For Cash on Delivery (COD) orders, a 1-day verification period over call or message is required before dispatch. This verification ensures the authenticity of the order, resulting in longer delivery times compared to prepaid orders.

Final Sale Items

Some items may be marked as final sale and are not eligible for return or exchange.

We appreciate your understanding and cooperation. Our goal is to ensure a seamless shopping experience and to address any issues promptly and fairly.

Note: Product colour may slightly vary due to photographic lighting sources or your mobile monitor settings.

Contact Us

For any questions or concerns regarding our return and refund policy, please contact us at: