FAQs


1. What products does MaroonSilk offer?

MaroonSilk offers a wide collection of stylish and affordable sarees suitable for daily wear, office wear, festive occasions, parties, and traditional events.

2. Do you deliver across India?

Yes, we deliver across India through trusted courier partners such as Delhivery, DTDC, Xpressbees, Ecom Express, Bluedart, and others.

3. How long does delivery take?

  • Prepaid Orders: Usually delivered within 4–5 business days

  • Cash on Delivery (COD) Orders: Usually delivered within 5–6 business days

Delivery times may vary slightly depending on your location.

4. Is Cash on Delivery (COD) available?

Yes, Cash on Delivery is available for selected pincodes across India.

5. Why is COD order verification required?

To avoid fake or fraudulent orders, all COD orders are verified through a call or message before dispatch.

6. How can I track my order?

Once your order is shipped, you will receive tracking details through email or message so you can monitor your shipment status.

7. What is your exchange policy?

We offer exchanges within 5 days only for:

  • Size issues

  • Damaged products

  • Wrong products received

  • Defective items

An unboxing video is mandatory for exchange approval.

8. Do you accept returns?

Returns are accepted only if the product received is damaged, defective, or incorrect.

Products that are used, washed, altered, or without original packaging are not eligible for return.

9. How long does a refund take?

Refunds are usually processed within 7–10 business days after the returned product is received and inspected.

10. Will the saree colour look exactly the same as shown?

Product colours may vary slightly due to lighting during photography and different mobile or monitor display settings.

11. How can I contact MaroonSilk?

You can reach our support team through:

12. What are your customer support timings?

  • Monday to Saturday: 10:00 AM – 7:00 PM

  • Sunday: Closed